Vertex Service Suite consists of IT Infrastructure Consulting and Integration.
VERTEX’s IT infrastructure consulting services group offers vendors with neutral consulting to assist customers in taking the most appropriate IT infrastructure related decision.
VERTEX offers consulting services in the domains on Security, Enterprise Systems and Enterprise Storage.
An enterprise’s IT Infrastructure consists of a large number of building blocks such as networking components, servers, PCs, storage devices, appliances, peripherals and softwares. Each of these components require on-going support to ensure smooth functioning of the IT Infrastructure.
Our Support Services group offers a range of basic and enhanced services towards supporting the various building blocks of your IT infrastructure.
The IT Support Services suite offered by Vertex includes:
- Hardware Installation and Support Services
- Software and Solution Deployment Services
- Facilities Management and IT Helpdesk Services
- Authorized Warranty Support Services
- Enhanced Support Services
- Maintenance Contract based Services
Warranty – We support all HP products under Standard Warranty terms and offer many value- additions.
Care Pack / Support Pack – Offers Warranty Extension Services and upgradation of support levels to onsite 4hr 9x5, 4hr 13x5, 24x7, 6hr CTR.
Annual Maintenance Contract – HP Branded Maintenance Contracts for all products after the standard or extended warranty.
Upgrades – Upgrades for desktops, laptops, servers based on compatibility, scalability etc.
Accessories / Consumables – With Special Corporate Discounts, we offer genuine accessories and consumables for all HP products.
Rentals – Rental of printers, computers, laptops, servers, UPS and also hire purchase options.
Facility Management – Facilitates IT support engineers for all types of IT requirements, from desktops to server and network administration.
Our dedicated helpdesk team would be a single point of contact for any Product Support calls related to HP desktops, laptops, peripherals, servers and storage devices covered under warranty, AMCs or trade calls. Our entire team is technically trained and capable of supporting the respective products and efficient enough to handle any complex problems and escalations.
We handle our calls with utmost care to ensure that the solution offered is quite effective, by addressing the root cause of the related issues. Working constantly towards efficiency and reliability on TAT has been our motive, to allow a stable and smooth operational environment to the customers.
We offer installation support to any of the products, while delivered along with the Hardware/Software and include demos for any new products when required.
We provide extended support services to key customers on varied products like onsite service, advance replacement of spares. Our internal inventory resources are dedicated for support calls, attending calls during extended hours under emergencies. We enable proactive updation of any known issues on product offering and ensure timely corrective measures to address issues faster.
We provide support on upgrades, migration of products and restoration with the new subsystem on transformation. Our engineers are eager to provide any online support for technical queries as well.